• All orders are processed within 24–72 hours after payment is confirmed.

• During busy periods (holidays, sales), processing may take slightly longer, but we’ll always keep you informed.

• UK Orders (🇬🇧 Ships from UK): Arrive within 3–4 working days after dispatch.

• UK Orders that ship from manufacturer: May take up to 10 working days but usually faster.

• US Orders: Typically delivered within 7–15 business days.

Please note: delivery times may vary due to factors outside our control (such as customs checks, courier delays, or peak seasons).

• As soon as your order leaves our warehouse, you’ll receive a dispatch confirmation email with tracking details.

• You can track your parcel at any time using the link provided in your email or by visiting your Order Page.

• While most orders arrive on time, occasional delays can occur during public holidays, peak shopping seasons, or due to courier issues.

• In the rare event of a significant delay, we’ll make it right — contact us and we’ll add 20% of the item’s value as store credit to your account.

• Every order is backed by our Satisfaction Guarantee. That means if your delivery takes longer than expected, we’ll not only make it right but also grant you 20% of the item’s value in store credit — because your time matters to us.

• No worries — every order is backed by our Satisfaction Guarantee. If your item doesn’t feel right for your home, you can return it within 30 days at no cost.

• Simply contact us through our Contact Page or reply to your order confirmation email. We’ll send you a prepaid return label and guide you through the steps.

• No — all returns are free. If your item doesn’t feel right for your home, we’ll cover the cost of sending it back.

• You can return any eligible item within 30 days of delivery.

• Returned items should be unused, in their original packaging, and in original condition. Please let us know immediately if the item is damaged.

• Refunds are processed once your return is received and inspected. The amount will be issued to your original payment method within 5–10 business days.

• Yes, we’re happy to arrange an exchange for a different variant if the product is available and the prices match. Just let us know your preference when you contact us.

• If your item arrives damaged, defective, or not what you ordered, please contact us immediately. We’ll arrange a replacement return or a refund at no extra cost to you.