Refund policy

Return & Refund Policy

At Homefeel, we strive to ensure that every product you purchase meets your expectations. While we take pride in the quality of our curated items, we understand that circumstances may arise where you wish to return or exchange a product. This Return & Refund Policy outlines your rights and our procedures in compliance with applicable consumer protection laws.

1. Eligibility for Returns

  • You may request a return within 30 calendar days of receiving your order.

  • To be eligible, the item must be:

    • Unused, unwashed, and in its original condition.

    • Returned with all original packaging, tags, and accessories (if applicable).

  • Items that are damaged due to misuse, not in their original condition, or missing parts not caused by our error may not be eligible for a refund.

  • Please notify us as soon as possible if the item is damaged, and we’ll make it right by offering a replacement, a refund, or 125% store credit if you prefer.

2. Non-Returnable Items

The following items are not eligible for return or refund unless defective or damaged upon arrival:

  • Gift cards and store credit vouchers.

  • Personalized or custom-made products.

  • Clearance or final sale items clearly marked as non-returnable.

  • Hygienic products (e.g., certain textiles, bedding, or fragrance items) once opened.

3. Return Process

  • To initiate a return, please contact our support team at hello@homefeel.uk with your order number and reason for return.

  • All customers will receive a prepaid return label (usually Royal Mail in the UK).

  • All returns must be shipped within 7 days of approval of your request.

4. Refunds

  • Once your return is received and inspected, we will process your refund and notify you if any additional information is required. 

  • Approved refunds will be processed to your original payment method within 5–10 business days. Please note that your bank or credit card provider may take additional time to post the refund.

  • In some cases, you may be offered the option of store credit (up to 125% of the item value) in place of a direct refund. This is entirely your choice, and we will respect your preference with no complications.

5. Exchanges

  • We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item for the same product, please contact us at hello@homefeel.uk

6. Damaged or Defective Items

  • If you receive an item that is defective or damaged, please notify us within 48 hours of delivery.

  • We will arrange for a replacement, refund, or store credit at no additional cost to you. Supporting photographs may be required.

7. Late or Missing Refunds

  • If you have not received a refund within the stated timeframe, please check with your bank or card issuer first.

  • If the issue persists, contact us at hello@homefeel.uk and we will assist in resolving the matter promptly. 

8. Policy Updates

Homefeel reserves the right to update or modify this Return & Refund Policy at any time, without prior notice, to reflect changes in our practices or for other operational, legal, or regulatory reasons. The version in effect at the time of your purchase shall apply.

We value your trust and are committed to making your shopping experience with Homefeel as comfortable and worry-free as possible.