Yes — tracking details are shared once your order has been dispatched.

Yes, in some cases items may arrive separately depending on how they are fulfilled. If this happens, the remaining part of your order should follow shortly after.

If you need to make a change, please contact us as soon as possible. We’ll always do our best to help, though changes may not be possible once an order has already been processed.

Delivery timing can vary depending on the item and fulfilment route. For the most accurate product-specific guidance, please refer to the 📦 Sourcing & Delivery section on the relevant product page.

Yes — shipping is always free on every order.

Not always. Some pieces may be fulfilled from UK-held stock, while others may be dispatched through trusted supply partners or manufacturer-led routes depending on the item.

Some items may be available for delivery outside the UK, including to the US. Availability and timing can vary by item, so please check the product page or contact us if you are unsure before ordering.

Yes — we offer a 30-day returns window for added peace of mind. You can find our general policy on the Delivery & Returns page.

Where applicable, a prepaid return label is usually provided, typically via Royal Mail, and home collection may also be available depending on the return type.

Refunds are processed once the returned item has been received and checked. The time it takes for the funds to appear can vary depending on your payment provider.

Please contact us as soon as possible with your order number and a few clear photos where relevant. This helps us review the issue quickly and arrange the best next step for you.