Ulyana Floor Lamp

WHEN WILL MY ORDER ARRIVE?

QUICK ANSWER

• Items marked “🇬🇧 Ships from UK” usually arrive within 3–4 working days after dispatch.

• Other items supplied directly from the manufacturer may take up to 7 working days.

A few more details:

• Orders are packed and shipped within 24–72 hours.

• You’ll receive tracking information once your package leaves our warehouse.

• You can check your shipping status anytime on your Order Page or through the link we emailed you.

For the full shipping timeline, please visit our Shipping Policy page.

I HAVEN’T RECEIVED MY TRACKING NUMBER – WHERE IS MY ORDER?

QUICK ANSWER

Tracking numbers are sent by email within 24 hours after dispatch.

• Check your inbox and spam/junk folder — sometimes update emails land there.

• If you still don’t see it, reach out to us and we’ll investigate it with the carrier.
  

A few more details:

• Orders usually take 24–72 hours to be packed and shipped. Tracking is generated only once your parcel leaves the warehouse.
  

• If you ordered multiple items, they may ship separately — which means separate tracking numbers.

• For updates, you can always check your order status on your Order Page or through the tracking link in your email.
  

For further help, you can contact us anytime through our Contact Page or directly via email at hello@homefeel.uk.

WHAT IF MY PACKAGE IS LOST OR DELIVERED INCORRECTLY?

QUICK ANSWER

Don’t worry — we’ll make it right. If your package is missing, stolen, or delivered to the wrong address, we’ll work with you to resolve it as quickly as possible.

• Our team will investigate with the carrier to locate your order.

• If the package can’t be recovered, we’ll arrange a replacement or full refund depending on your preference.

A few more details:

• We’ll need a brief description of what happened (e.g., wrong address, stolen, or never arrived).

• To speed things up, please provide any supporting details (tracking number, photos of delivery notices, or confirmation from the courier).

For assistance, you can reach us anytime through our Contact Page or directly via email at hello@homefeel.uk.

WHAT IS YOUR RETURN POLICY?

QUICK ANSWER

We want you to love your purchase. If you’re not satisfied, you can return it easily.

• Returns accepted within 30 days of delivery for a refund or replacement.

• A pre-paid return label is always provided, so you don’t have to cover the shipping costs.

A few more details:

• Items must be returned in their original condition and packaging. If possible, please keep the original barcode/label attached, as it helps our warehouse team process your return more quickly.

• Once your return is received, we’ll immediately process your refund back to your original payment method.

• You will receive a confirmation email, and depending on your bank, refunds will appear within 3–7 business days.
  

For help with returns, you can contact us anytime through our Contact Page or directly via email at hello@homefeel.uk.

DO YOU SHIP OUTSIDE OF THE UK?

QUICK ANSWER

Yes — we also ship to the United States.

• 🇺🇸 Delivery usually takes 7–14 working days.

• Tracking is provided

A few more details:

• At the moment, Homefeel delivers within the UK and US only.
  

• Shipping times may vary slightly depending on customs clearance and local courier handling in the US.
  

• We’re working on expanding to more countries in the future — join our newsletter to be the first to know when we do.